Key Internal Members
Your team directory. Know who to contact and when. Organizational chart available on SharePoint.
Below are the key internal members you will interact with. For the full organizational chart, view it on SharePoint. When in doubt about who to contact, start with your direct manager.
Leadership
Heather Sutton
Operations/Retention Director
[email protected]Manages WPC, renewals/retention and events. Oversees Member Care department.
HR & Operations
Amber Martin
Member Care Director
[email protected]Can assist with transactions and cases in Alex's absence.
Sales Management
Tech & Support
Escalation Path
1Your direct manager (Alex Michel or Kayvon Kay)
2Heather Sutton (Operations/Retention)
3Dallas Brown (CEO) — only for critical issues escalated by management